Vivomed Reviews

Vivomed.com ensures a secure checkout process that is PCI compliant, catering to a global customer base. While the specific payment methods are not explicitly listed, the PCI compliance indicates that the website accepts major credit and debit cards, which are standard for online transactions. This compliance is crucial as it adheres to the Payment Card Industry Data Security Standard (PCI DSS), which is a set of security standards designed to ensure that all companies that accept, process, store, or transmit credit card information maintain a secure environment. Customers can rest assured that their payment information is handled with a high level of security during transactions.

Vivomed.com's return policy allows customers to return products for an exchange or a full refund as long as the items are in their original packaging, resalable condition, and unused or unworn. Returns should be made within 30 days of receipt and must include a letter explaining the reason for the return along with the customer order/reference number. It is important to note that the customer is responsible for the cost of returning the goods to Vivomed. Certain items are non-returnable, including custom-made or customized products, personal protective equipment (PPE), and pharmaceuticals. For international returns, parcels should be marked as "goods being returned to UK supplier for refund" to avoid additional carriage/custom charges. As for the shipping policy, orders placed before 2pm (GMT) are dispatched the same day with services like Royal Mail & DHL, ensuring prompt delivery.